Szczegóły publikacji

Opis bibliograficzny

A field study on Polish customers’ attitude towards a service robot in a cafe / Maria Kiraga, Zofia Samsel, Bipin Indurkhya // W: Social robotics : 15th International Conference, ICSR 2023 : Doha, Qatar, December 3–7, 2023 : proceedings, Pt. 2 / eds. Abdulaziz Al Ali, [et al.]. — Singapore : Springer Nature Singapore, cop. 2024. — (Lecture Notes in Computer Science ; ISSN 0302-9743 ; vol. 14454. Lecture Notes in Artificial Intelligence). — ISBN: 978-981-99-8717-7; e-ISBN: 978-981-99-8718-4. — S. 294–307. — Bibliogr., Abstr. — Publikacja dostępna online od: 2023-12-03


Autorzy (3)


Słowa kluczowe

robot baristasocial robotshuman centered roboticscustomer servicefield studyhuman robot interactionuser experience

Dane bibliometryczne

ID BaDAP151530
Data dodania do BaDAP2024-03-04
DOI10.1007/978-981-99-8718-4_26
Rok publikacji2024
Typ publikacjimateriały konferencyjne (aut.)
Otwarty dostęptak
WydawcaSpringer
Czasopismo/seriaLecture Notes in Computer Science

Abstract

More and more stores in Poland are adopting robots as customer assistants or promotional tools. However, customer attitudes to such novelty remain unexplored. This study focused on the role of social robots in self-service cafes. This domain has not been explored in Poland before, and there is not much research in other countries as well. We conducted a field study in two cafes with a teleoperated robot Nao, which sat next to the counter serving as an assistant to a human barista. We observed customer behavior, conducted semi-structured interviews and questionnaires with the customers. The results show that Polish customers are neutral and insecure about robots. However, they do not exhibit a total dislike of these technologies. We considered three stages of the interaction and identified features of each stage that need to be designed carefully to yield user satisfaction.

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